How can I contact Twin Suns Cartel?

You can email us at twinsunscartel@gmail.com, where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering.
All requests after this time will be denied. Your order can still be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1–3 business days from the order date and shipped the next day after processing.
Please note: we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2–4 weeks to arrive.

What if I don't receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in GBP, which means you may be liable to pay for duties and taxes upon receipt of your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination — determined by your local customs office.

Payment of these charges and taxes is your responsibility and will not be covered by us.
We are also not responsible for delays caused by customs. For further info, contact your local customs office.

How do I return an item?

Please contact us at twinsunscartel@gmail.com and we’ll assist you with the return process.

What if the item(s) I received are defective, incorrect, or damaged?

Please contact us immediately if you receive incorrect, missing, or defective merchandise.
Include your order number, photos of the item(s), and all related details.
We’ll do our best to resolve your case as quickly as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment.

If you paid by credit or debit card:

• Refunds will be sent to the card-issuing bank within 7–10 business days after the returned item is received or your cancellation is processed.

• Please contact your bank or card company to check when your refund will post.

If you haven't received your refund yet:

• Contact your bank or credit card company — it may take some time before the refund officially appears on your account.